Shipping & returns
After ordering and payment are confirmed, it will be shipped within 3-5 business days. (business days do not include weekends or holidays).
For made-to-order products (built-to-order), it takes about 2 weeks from receiving the order to dispatching them.
The time it takes for the order to get to you, depends on the post offices (mine and your local post office), weather and mail volume.
But from experience, these are the estimated shipping times:
Japan: 2-4 business days
Asia: 7-14 business days
United States: 1-4weeks
Australia, New Zealand, Oceania: 1-4weeks
If you want to track your order, I always suggest to select “tracked shipping” at the checkout.
If more than 45 days have passed, please contact me to review the status of your order.
* There is also a case where delay can occur due to international transport situation.
* Extra charges and time may be added depending on the country. Please inquire for details.
Returns & Exchanges
I don’t accept returns, exchanges or cancellations, but please contact me if you have a problem with your orders.
I ship all of your orders using Japan Post.